Customer Requests

From GGBN Wiki
Revision as of 17:38, 9 November 2011 by Holger Zetzsche (talk | contribs) (Add new customer)
Jump to: navigation, search

Customer Requests

The Customer Requests tool enables you to record and administer DNA samples orders requested from your DNA bank. Here you learn how to:

  • Add new costumers
  • Add new orders of DNA samples
  • Edit costumer and order data


Add new request

Once you have successfully logged in, click on the shopping cart “Add new request” or on XXX “Edit requests” to record or modify a request for DNA samples.

Add or edit requests
Main Menu










Customer list

Now you can to choose your customer by opening the drop down list (black arrow down) and clicking on the right name highlighted in blue.

Customer list










Add new customer

If your customer is not yet on that list you must add your customers data first. Click on the green cross next to the customers list to open the Staff and Customer input field (see Staff and Customer Administration).

Add new customer

DNA Extraction Numbers

Now you can fill in the exact DNA sample numbers requested from that customer in the dedicated fiedl. These numbers are as well provided attached to that customers order request email send to your DNA bank's curator. Please note that the sample numbers have to be separated with semicolon (e.g. 236;289;324).

DNA Extration Numbers









Check data

Click on the Check data button and you will see you customers personal data as well as details to the requested DNA samples. Here you can edit resp. update your customers database entry by clicking on the edit button Edit Staff and Customer details.

Check data

Edit requests