Difference between revisions of "Customer Requests"

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[[File:Main_menu1b.jpg|thumb|200px|Customer list]]
 
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[[File:Main_menu1b.jpg|thumb|200px|Add new customer]]
 
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[[File:Main_menu1b.jpg|thumb|200px|DNA Extration Numbers]]
 
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Click on the '''Check data''' button and you will see you customers personal data as well as details to the requested DNA samples.
 
Click on the '''Check data''' button and you will see you customers personal data as well as details to the requested DNA samples.
 
[[File:Main_menu1b.jpg|thumb|200px|Check data]]
 
[[File:Main_menu1b.jpg|thumb|200px|Check data]]
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Revision as of 17:28, 9 November 2011

Customer Requests

The Customer Requests tool enables you to record and administer orders of DNA samples requested from your DNA bank. Here you learn how to:

  • Add new costumers
  • Add new orders of DNA samples
  • Edit costumer and order data


Add new request

Once you have successfully logged in, click on the shopping cart “Add new request” or on XXX “Edit requests” to record or modify a request for DNA samples.

Add or edit requests
Main Menu










Customer list

Now you can to choose your customer by opening the drop down list (black arrow down) and clicking on the right name highlighted in blue.

Customer list










Add new customer

If your customer is not yet on that list you must add your customers data first. Click on the green cross next to the customers list to open the Staff and Customer Administration input field.

Add new customer








DNA Extraction Numbers

Now you can fill in the exact DNA sample numbers requested from that customer in the dedicated fiedl. These numbers are as well provided attached to that customers order request email send to your DNA bank's curator. Please note that the sample numbers have to be separated with semicolon (e.g. 236;289;324).

DNA Extration Numbers









Check data

Click on the Check data button and you will see you customers personal data as well as details to the requested DNA samples.

Check data










Edit requests